(Moved to Monday 17:50-18:05, Due To Volcanic Ash) Beyond Voice - Designing an Open Communications Platform

Voice is the most predominant and universally accepted form of communication. However, a new wave of live communication channels such as IM, SMS and Twitter are uniquely positioned to disrupt the voice and communication industries. How will existing systems cope with the shift from voice to text? How can we leverage the lessons learned from voice and apply them to text? Or better yet, what parts can we make significantly better? At Voxeo, we ask ourselves these questions every day.

By way of example, Jose will propose an architecture and API for a new generation of live dialog-driven communication technologies.